Return Authorization Form

At eyespyli.com we take customer satisfaction very seriously. Every day our goal is to exceed your expectations related to product quality, technical support and customer service.

We deliver the best warranties in the industry and we back it up with a 14-Day Money Back Guarantee*, 30-Day Exchange Policy, Standard 1-Year Equipment Warranty and our One-Year Advanced Replacement Warranty!

Please fill-in the below form to arrange for an exchange, warranty repair or refund.*

Returns will only be accepted within 14 calendar days of the original purchase date. Absolutely no refunds can or will be given after 14 calendar days. Shipping and handling charges occurred by ESLI Surveillance LLC are non refundable and may be deducted from your total refund.

Any returns shipped to ESLI without a Return Authorization Number (RAN) CLEARLY marked on the outside the shipping box will be refused.

All returns must include all original packaging, paperwork and manuals, and in new condition.

If a return is accepted by ESLI from the shipper, and after inspecting and opening the packaging we realize that some items are damaged, modified or missing, ESLI will return the package to the sender.

...Damaged due to electrical surge, brown-outs, lightning, or other related forces

We are not responsible for damaged, lost or stolen items. Insurance is recommended.

If you are not completely satisfied with an item you have received, we will accept your return for a merchandise exchange or store credit only less shipping. Store credit is valid for 30 days from the date of shipping.

All exchanges require a Return Authorization Number (RAN) to be issued by filling-in the form below or emailing us at returns@eyespyli.com. Items returned without a authorization number will not be accepted for return. If you return your item to an incorrect address we may never know your package was returned, therefore it would void any exchange and we could not be responsible for a lost package.

Please do not place a new order for the item's you would like in exchange through our website without a coupon code. If you place a new order through our website, your credit card will be charged for that order and you will be issued another store credit for your returned merchandise.

Please note: We do not honor exchanges for any merchandise that is sent back to us after 30 days.

We are not responsible for damaged, lost or stolen items. Insurance is recommended.

ESLI wants you to be satisfied with your new equipment purchase. ESLI products are warranted to be without defect in workmanship or materials for a period of one year from the date of purchase and our one-year advanced replacement warranty for a total of two years free labor. Proof of a date of purchase is required when requesting warranty service. Your Order Number which is furnished with this product should be included to provide proof of purchase and to assure receipt of important notices regarding your ESLI equipment and related services.

In the event of a defect as defined above, ESLI shall, at its option, either repair or replace the product free of charge to the purchaser, provided that:

1. The warranty is limited to the original purchaser and is not assignable.

2. As a condition to obtaining warranty services, purchaser must at its own expense deliver the product to one of ESLI’s service facilities. If purchaser returns a model that is no longer in stock, ESLI reserves the option to replace that unit with another model with comparable capabilities. ESLI may choose the carrier for return of the unit, provided that purchaser may request an alternative method of shipment.

3. This warranty is void if your ESLI product:
a) has not been operated in accordance with all procedures described in the operating instructions;
b) has been serviced, adapted or modified without written approval by ESLI; or
c) is improperly installed, used, or otherwise damaged (including without limitation any damage by natural disaster or lightning, fire, smoke or water).

4. There is no warranty coverage for any of the following:
a) costs of removing or reinstalling the product when submitted for warranty service;
b) incidental, consequential or exemplary damages arising from any defect or failure of the product (except to the extent that applicable state law may not allow exclusions or limitations on such damages, in which case this exclusion may not apply to you);
c) any non-performance of the product due to an inadequate or improperly grounding system;
d) routine maintenance, periodic adjustment or performance testing of the product as recommended in the operating instructions; or
e) normal wear and tear on the product.

5. THIS LIMITED WARRANTY SHALL CONSTITUTE THE SOLE AND EXCLUSIVE WARRANTY FOR YOUR PRODUCT. ESLI DISCLAIMS ANY OTHER EXPRESS OR IMPLIED WARRANTY, INCLUDING WITHOUT LIMITATION ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE.

6. This limited warranty contains the complete obligations of ESLI to purchaser in connection with this product, and it shall supersede all previous oral or written statements or agreements concerning such obligations. This warranty may only be amended by a writing signed by an authorized officer of ESLI.

7. After expiration of the warranty herein, ESLI may continue to offer repair services to keep your equipment operational. Please inquire for charges for such services.

We are not responsible for damaged, lost or stolen items. Insurance is recommended.

Please fill-in ALL information. Upon receiving completed form, we will send a verification email to the address you entered containing your return authorization number and the location of our returns department for your particular item(s).

Please return products via UPS, FedEx, DHL or USPS, prepaid and obtain a tracking number. Insurance is recommended for your protection. ESLI does not pay for/or refund shipping charges (unless prior arrangements have been made).

*Contact Name:

*Phone Number:

*Email Address:

*Order Number:

*Date Order Was Placed

*Return Product For:

*Details of Request:

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By clicking "Submit" I acknowledge I have read ESLI's Return-Exchange-Repair Terms/Conditions.

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